இன்றைய பூனெ டைம்ஸ் பக்கம் - 12 . லெட் அஸ் ஆல் சல்யுட் தெம்.
A BPO enabled by the differently enabled
A BPO enabled by the differently enabled
It’s a company with a difference — the difference being its 81 employees who are people with different kinds of disabilities including physically challenged, hearing impaired and visually challenged persons. The company, Vindhya E-Infomedia in Bangalore, has grown from a small data entry firm launched in June 2006 to a fullfledged non-voice BPO with profits touching a crore. Its profit in the initial months was just Rs 40,000 to Rs 50,000.
Pavithra Y S, who started the company, attributes its success entirely to the ‘‘dedication, focus and hard work’’ of her employees who, she says, are not just as good as any employee but ‘‘better in every way’’. ‘‘I am very proud of the sense of belonging that each employee has in this company of 96 people. This company is not owned by Pavithra but by every employee of Vindhya who made it what it is today,’’ she says. She found most of her employees through the Karnataka government’s department for the disabled and the NGO Enable India.
Pavithra did have to invest money and effort in the initial training of her employees, which included brushing up their computer skills, increasing their typing speed and putting them through English classes as most were from a rural background.She has even learnt sign language from her hearing impaired employees. ‘‘Earlier, I used to write down what I had to say to them. Now I can speak to them in sign language. This is important to me because no employee ought to feel alienated in the company,’’ says Pavithra.
Her efforts have paid off. Vindhya has almost zero attrition. After the company started providing accommodation close to the office, even a couple of people who left the company have come back. They are now moving into a 400-seater office space, adding more to their staff, who they say, will definitely be from the disability sector. — RN
Pavithra Y S, who started the company, attributes its success entirely to the ‘‘dedication, focus and hard work’’ of her employees who, she says, are not just as good as any employee but ‘‘better in every way’’. ‘‘I am very proud of the sense of belonging that each employee has in this company of 96 people. This company is not owned by Pavithra but by every employee of Vindhya who made it what it is today,’’ she says. She found most of her employees through the Karnataka government’s department for the disabled and the NGO Enable India.
Pavithra did have to invest money and effort in the initial training of her employees, which included brushing up their computer skills, increasing their typing speed and putting them through English classes as most were from a rural background.She has even learnt sign language from her hearing impaired employees. ‘‘Earlier, I used to write down what I had to say to them. Now I can speak to them in sign language. This is important to me because no employee ought to feel alienated in the company,’’ says Pavithra.
Her efforts have paid off. Vindhya has almost zero attrition. After the company started providing accommodation close to the office, even a couple of people who left the company have come back. They are now moving into a 400-seater office space, adding more to their staff, who they say, will definitely be from the disability sector. — RN
3 comments:
HATS OFF TO THEM.
AMAZING.. I SALUTE PAVITHRA AND HER TEAM.. I WISH THEM ON BEHALF OF KUTTIES TO GROW THEM FROM 400 SEATS TO 40000 SEATS VERY SOON. :)
hats off to pavithra.
thanks venkat for this nice article.
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